Magnet FAQ
About the Business:
- Clay Critters is an Indiana corporation. We have 18 employees in 16,000 square feet of energy-efficient, quiet, healthy manufacturing space.
- Order Minimums: $100.00 for opening orders, $50.00 for reorders. At least 2 each per magnet style.
- Personalizing or Name-Drops are laser-engraved free of charge with no set-up fee provided you order at least 6 pieces per style, otherwise there is a 50¢ setup fee per style. Laser-marking is permanent and smear-free and makes a dark brown mark. We do not accept returns on personalized items.
- Wholesale accounts are net30 or prepay with credit card.
- Damaged goods must be reported to us within 30 days of receipt for credit or replacement.
- Our ship time generally runs 1 week. Ship dating is OK. We do not backorder.
- There is no delay on new customers if they provide credit references.
- We accept VISA, Discover, American Express and MasterCard. We do not accept CODs.
- We can add barcode tickets for customers requiring POS barcoding. We can use our registered UCC UPC-A or UPC-E barcode or your barcoding. Call to inquire about barcoding requests.
About the Product:
- The product material is a non-toxic modeling clay, a version of the popular Fimo or Sculpey brands.
- We use high-strength, multi-pole ceramic magnets.
- Some items are hand painted, others are produced by a special color swirling process developed by and known only to Clay Critters. Many are faux granite, metal filled, or airbrushed with irridescent finishes.
- All of our products are produced in the good old USA, “On the Banks of the Wabash, Far, Far Away,” and shipped from our workshop in centrally located Indiana.
- Magnet display racks are offset with product. See the Price List for offset terms and minimums. We make the displays ourselves to keep costs down and quality up. The 6’ floor display moves the most product.
- Shipping assorted colors is the norm for us. We can do some adjustment like, “No Darks” or “Light & Brights.”
- Special colors are possible at no extra cost; minimum order for custom color is 48 (±10% shipped and billed) per style.
- Designs, colors and prices are subject to change without notice.
